An independent look at Westwind Dental Phoenix's Google reputation in Phoenix, AZ.
"Went in cause I had some toothache on a tooth, guy started looking at other stuff and I kept reiterating I was in there for a toothache. I told them what side etc and they scanned the whole mouth only to charge my insurance near $700 for some X-rays and a quick visit (NOTHING ELSE WAS DONE) don't recommend at all. ALSO I had just got done X-rays at another location and told them but instead of getting those they wanted to get their own so they can upcharge!! The Dentist seems off as well. DO NOT RECOMMEND"
Thank you for taking the time to share this — we want you to know we've read every word carefully, and we genuinely understand why this experience left you frustrated. Coming in with a specific concern, in pain, and feeling like that concern wasn't the priority is not something we ever want a patient to experience in our care. We also hear your point about the X-rays — when a patient has recent imaging available, our team should be exploring every avenue to work with those records first, and we're sorry that conversation didn't go the way it should have. We'd welcome the chance to speak with you directly, review what took place, and make this right. Please reach out to us at your convenience — your comfort and confidence in our practice genuinely matters to us.
"I had went to get a crown done, last minute they change my treatment plan and say I need a bridge.. I payed 500 out of cash and had insurance cover some just for them to turn me away with no treatment until I could dish out more money for the bridge… I'm now demanding a refund but it's been almost 30 days and I haven't been issued a refund or anything. I highly do not recommend this place."
We are truly sorry — what you've described falls short of the standard of care and transparency every patient deserves, and we don't take that lightly. A same-day treatment plan change, followed by being asked to leave without the care you came in for, and then waiting nearly 30 days without a resolution to your refund request — we understand completely why you've lost confidence in us. This is not the experience we want to define our practice. We want to resolve your refund promptly and personally. Please reach out to us directly as soon as possible so we can prioritize this and speak with you one-on-one. You deserve a clear answer and a swift resolution, and we are committed to providing both.
"Great experience!! Staff is very friendly and nice and the doctor as well they explain everything to you and make you feel seen and heard %1000 recommend."
Thank you so much — this truly made our day! Making sure every patient feels heard, informed, and genuinely cared for is at the heart of everything we do, and knowing that came through for you means the world to our entire team. We're so glad you chose us and we look forward to being your dental home for years to come. Thank you for recommending us — it means more than you know!
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