An independent look at West Nashville Smiles Dentistry's Google reputation in Nashville, TN.
"West Nashville Smiles Dentistry has gone downhill since Tim Call and Hannah Temple are no longer at this location. The office used to be efficient and very informative. When I came in for routine cleanings, X-rays were taken quickly and efficiently, Hannah would complete my cleaning, and then Tim would perform his exam. I was always in and out within an hour. Today was the worst experience I have ever had. My cleaning lasted less than 15 minutes, which reflects how much the efficiency at this location has declined. My appointment was scheduled for 4:30 PM. I checked in online and arrived around 4:15 PM, but no one was at the front desk. After waiting, the front desk staff eventually returned. I was taken to the exam room where my blood pressure was taken, then brought back to the front for X-rays, and afterward returned to the room to wait for my cleaning. Catherine examined my teeth and explained everything that needed attention, which I appreciated. However, my cleaning did not begin until approximately 5:15 PM, and I had to leave at 5:30 PM to return to work and finish my day, meaning I now have to come back another day to complete it. I was told they could get me out on time, yet I was charged an additional $40.20 for a deep cleaning. I'm unsure how a deep cleaning could be completed in just 15 minutes. Shyan must be an exceptional hygienist if she can perform both a regular and deep cleaning this quickly. After today's visit, I have lost trust in this location."
Thank you for taking the time to share this in such detail — it's clear you've been a committed patient here for a long time, and that history matters to us deeply. We understand how disorienting it can feel when a practice you've trusted evolves, and we're truly sorry that this visit fell so far short of what you deserve. The delays you experienced, the unattended front desk upon your arrival, and the way your appointment ran over your available time — none of that reflects the standard of care we hold ourselves to. Your concern about the billing is also completely valid. Any additional charge should be explained clearly and agreed upon before it's applied, full stop. We'd very much like the opportunity to speak with you personally, review what happened with our team, and make this right. Please reach out to us directly at your convenience — we don't want this visit to be the last impression West Nashville Smiles leaves with you.
"They were really nice throughout the whole process and it was very quick! Alexa and Dr. Maheshwari worked on my root canal and did a great job. Didn't felt anything and was able to get on with my day without any issues."
A root canal that lets you get on with your day — that's exactly what we strive for, and we're so glad Alexa and Dr. Maheshwari delivered that experience for you. Knowing you felt at ease and left without any disruption to your day means the world to our team. Thank you for trusting us with your care, and we look forward to seeing you at your next visit!
"Dr. Solaty and the team at West Nashville Smiles went above and beyond to help make dental care pleasant, and comfortable for me. They kept me well informed throughout the whole process, and I left more confident in the future of my dental health than ever!"
This genuinely made our day — thank you. Dr. Solaty and the entire team are deeply passionate about making every patient feel informed, comfortable, and confident in their care. Hearing that you left with a stronger sense of where your dental health is headed is exactly the outcome we hope for with every single visit. We're honored to be part of your health journey and can't wait to welcome you back.
Want every review answered like this, automatically? We handle it for $299/mo.
Get started