An independent look at Twenty Four-7 Roadside Assistance's Google reputation in Nashville, TN.
"Thank you 24/7 for my second time using your services. 46 minutes after making the call to 24/7 my tire was changed and I was on my way home. It was pouring rain tonight and I hated for anyone to have to be out changing a tire but your guy was very kind and said 'This is what we do'! Thank you for your professional service and very reasonable rates. I will definitely recommend you to all my family and friends."
Thank you so much for taking the time to share this — and for trusting us with your safety twice now. Forty-six minutes in pouring rain is exactly the standard we hold ourselves to, and we're proud our technician showed up for you with both skill and a great attitude. 'This is what we do' really does capture the heart of our team. Your recommendation to family and friends means the world to us. We'll be here whenever you need us.
"I used this businesses roadside assistance for a jump start. I have USAA for car insurance and they called this company to help me. The Gentleman who came to my aid was polite, very prompt, and had a fun since of humor. He got my car fixed, and gave me tips for preventing the failed start in the future. The vehicle he was driving had the businesses decal all the way around so it was very easy to spot as well!"
We're so glad we could get you back on the road quickly, and even more glad our technician left you with a smile and some useful knowledge for the road ahead. That's the kind of visit we always aim for — prompt, friendly, and genuinely helpful. Thank you for the kind words about our branded vehicle too; we want you to feel confident and secure the moment we pull up. We look forward to being your go-to call whenever you need us.
"They are contracted with GEICO. The wait time showed as 90 minutes. I thought that had to be incorrect... he showed up 3 hours later. Then he REFUSED to change my tire. He said I had the wrong tool to remove the hub cap covers. He ended up Peking out of the parking lot when I called GEICO to let them know he was refusing to change my tire. After he left I text the picture of the tool to my friend that works for Audi and he said I had the right tool. Took me 5 seconds to remove them... my roommate came and she changed my tire (with my assistance). I called the manager Sam... he made excuses for the guy... but did say that 3 hours in unacceptable."
We are genuinely sorry for what happened to you that evening, and we want to be direct: this experience did not meet our standards on any level. A three-hour wait, a refusal to complete the service, and an abrupt departure are each unacceptable on their own — together, they represent a failure we take seriously. We also regret that your call with our manager left you feeling unheard rather than supported. That is not the tone we want to set when something goes wrong. We would very much welcome the opportunity to speak with you personally, make this right, and share with you the steps we are taking to ensure this does not happen to another customer. Please reach out to us directly at your convenience — you deserve a proper resolution, not just an apology.
Want every review answered like this, automatically? We handle it for $299/mo.
Get started