Reputation Audit: Starr Electric Co Inc

Thank you for taking the time to share this — we take it seriously, especially when more than one person raises the same concern. Safe, courteous driving is an expectation we hold for every member of our team behind the wheel. We've shared this feedback directly with our crew and are addressing it. If you're open to it, please reach out to us at [phone/email] so we can learn more about what you experienced. We appreciate you holding us to a higher standard.

We are genuinely sorry for what you went through — being without power for two additional days due to an administrative delay is not something anyone should have to endure, and we understand the real disruption that causes a household. This falls short of the standard we hold ourselves to, and we want to be straightforward about that. The concerns around the pace of the work and the inspection ticket submission are being reviewed with the individuals involved. We would very much like the opportunity to speak with you directly — please contact us at [phone/email]. Your experience matters, and we're committed to making meaningful changes because of it.

We hear you, and we're not dismissing this. Our vehicles are a reflection of our business and our values, and the behavior of anyone driving one of our trucks on public roads is our responsibility. Truck 200 and its driver have been flagged and this is being handled at the leadership level. We appreciate you letting us know — if you'd like to share any additional details about what happened, please reach out to us at [phone/email]. We're listening.