An independent look at Quail Plumbing Inc's Google reputation in Phoenix, AZ.
"Absolutely top notch!! I'm not a huge fan of online reviews and will only leave a 5 star review if I do at all. If I have a bad experience I say nothing, but for amazing service I speak-up. We're all in this world together. Speaking well of people makes the world a better place. Quail plumbing deserves my full support. They were just fantastic!"
Thank you so much for taking the time to share this — and for the thoughtful perspective you brought along with it. You're absolutely right that lifting each other up makes a difference, and we are genuinely honored to have earned your kind words. Our team works hard to bring their best to every home they walk into, and hearing this means the world to us. We hope to have the privilege of serving you again someday. Welcome to the Quail Plumbing family.
"Haven't used this company before and never will after seeing how this driver treated me and several other cars around me. Slamming on his breaks and tailgating cars in front of him. Toolbox was thrown around in the back and almost hit me several times. I see there are several posts about this company's driving, but it doesn't sound like the owners care to address anything."
We are genuinely sorry for what you experienced on the road, and we want to be clear — this is not the standard we hold ourselves to, and it is not something we take lightly. The safety of everyone sharing the road with our vehicles matters deeply to us. We understand why seeing this behavior, especially without any visible response from our team, would feel like indifference. That was never our intention, and we are grateful you spoke up. We would very much appreciate the opportunity to learn more — if you're open to it, please reach out to us directly at [phone/email]. We are actively reviewing our fleet conduct policies and take driver accountability seriously. Thank you for holding us to a higher standard.
"What a fabulous company. We had an emergency plumbing issue at a rental property in Scottdale, on New Year's Day. I am remote, and needed to get my tenant taken care of. One quick phone call and these folks were on the case. A technician was dispatched within about an hour, and the problem was fixed with one visit. While the emergency, holiday rate wasn't cheap, it was not exorbitant and these guys did everything they promised. At no point did we feel like we were being gouged or taken advantage of. I would definitely use Quail Plumbing again, well done indeed."
What a wonderful note to receive — thank you so much for trusting us on New Year's Day, of all days. We know how stressful it can be to manage a property remotely, especially when a tenant is counting on you and the calendar is working against everyone. We are so glad our team could show up quickly, handle things cleanly in one visit, and give you peace of mind from a distance. That is exactly the experience we strive to deliver, holiday or not. We appreciate your fairness in acknowledging the emergency rate as well — we always aim to be upfront and honest, never opportunistic. We look forward to being your go-to team whenever Scottdale needs us again.
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