Reputation Audit: Pro Locksmith

Thank you for taking the time to share this — we want to be direct with you: this is not the standard of service we stand behind, and we take these concerns seriously. Transparent pricing and honest communication are the foundation of every call we take. If your experience reflected anything less than that, we genuinely want to understand what happened. We've been reviewing our pricing protocols and technician training to ensure every customer receives a consistent, clearly communicated quote before any work begins. We'd welcome the opportunity to speak with you personally — please reach out to us directly so we can make this right.

This genuinely made our day — thank you! Getting you back into your space quickly and without added stress is exactly what we show up to do. We're so glad the experience felt effortless on your end, because that's the standard we hold ourselves to on every call. We'd be honored to be your go-to locksmith whenever you need us, and we truly appreciate you spreading the word.

Thank you for laying this out so clearly — you deserved better, and as a fellow business owner, you understood exactly what was at stake. A quote is a commitment, and arriving with a price nearly five times higher than what was discussed is something we cannot defend. We're also sorry for the way the follow-up call was handled — no customer should feel threatened or dismissed when raising a legitimate concern. We've taken this feedback to our team and are implementing written quote confirmations to ensure what's said over the phone is honored at the door, every time. We'd truly welcome the chance to restore your confidence in us — please reach out if you're open to it.