An independent look at PRO-LOCK & SAFE Phoenix Mobile Locksmith Lockout & Key Service's Google reputation in Phoenix, AZ.
"This shop is amazing. Loads of items to solve all of your locksmith needs but more importantly the man behind the counter is a treasure trove full of valuable stuff. A stop at this shop is time well spent. Ed is my new go-to guy for all my locksmith needs."
Thank you so much for this incredibly kind review — it truly means the world to us. Ed takes tremendous pride in knowing his craft deeply and making every visit feel worthwhile, so hearing that come through in your experience is the highest compliment we could receive. We're honored to be your go-to, and we look forward to being here for you every time you need us. Welcome to the PRO-LOCK family!
"These guys are horrible. They are so rude. I had them reprogram (or try) a key like 4 months ago. He couldn't figure it out but I paid him anyway for their time. They wouldn't return my phone call when I figured out the reason. Today I asked them to reprogram another car and he told me $200 and I started talking about how they still owed me for that time they couldn't figure out how to program the other car and he told me he has stuff to do. Ruuuuuude"
We're genuinely sorry for the frustration this experience caused — and we want to be straightforward with you: what you've described is not the standard of care we hold ourselves to. You honored us by paying for our time even when we fell short, and you deserved a prompt, respectful callback and a real conversation about making it right. We understand why returning felt like a risk, and we regret that your concern was met with dismissal rather than attention. We'd very much like the opportunity to speak with you directly and find a resolution that feels fair. Please reach out to us at your convenience — we're listening, and we take this seriously.
"This is always my go-to locksmith. They have tons of different types of key choices, keychains, safes, door lock accessories, and so much more. They are still very reasonable price and they do it right the first time."
We're so glad to hear that — 'do it right the first time' is something we genuinely strive for with every single customer, so knowing it shows means a great deal to us. Thank you for trusting us with your security needs and for continuing to come back. We work hard to keep our selection broad and our pricing honest, and loyal customers like you remind us exactly why that matters. See you next time!
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