An independent look at Pest Management of Texas - Sachse's Google reputation in Dallas, TX.
"This company is awesome. Very responsive, provides helpful information/suggestions based on pest/termite treatment options, and is timely with service. Beverly is GREAT and always a pleasure to work with."
Thank you so much for taking the time to share this — it genuinely means the world to our team. Beverly truly sets the bar for what every client interaction should feel like, and we'll make sure she hears this directly. We're glad the information and treatment guidance has been helpful along the way. We look forward to continuing to earn your trust with every visit.
"Very poor and unprofessional service and I couldn't believe it when Jeremy said he is done but left so many spot to spray and check. I just know not use their service again."
We're truly sorry this was your experience, and we don't take that lightly. Leaving your home without fully completing the treatment is not the standard we hold ourselves to — not even close. We'd very much like the opportunity to make this right for you personally. If you're open to it, please reach out to us directly so we can send a senior technician at no charge and ensure your home is properly protected. Your time matters, and you deserved better from us.
"I used Pest Management of TX for over a year. I called for a respray due to seeing some spiders before they were due to come out for our quarterly spray. The tech that came out ended up spraying our whole house & changing for our annual spray that wasn't due for another month+. I planned on redoing our annual contract so didn't fuss too much about it. We ended up putting our house on the market for personal reasons & we are moving back to our home state. I called to cancel our contract & was told we weren't even due for it yet so not sure why I'm paid in advance I said yes but fine the paper work where I payed in advance due to your techs mess up. They looked everything over & agreed to refund me. Crystal called & let me know she has to get it approved thru her boss. She ended up following up with me & they took out roughly $100 of my refund because they sprayed the house in advance BECAUSE OF THEIR MESS UP! I'm just annoyed at the whole situation & I think they should have spoke with me before doing the refund on the amount. They messed the whole situation up & I should have been refunded my full amount. You don't charge people in advance & even with the original payment I was supposed to have 3 payments taken out & they messed up & took it all at once. I'm glad we're moving & wont have to deal with them anymore because this has just burned me, even if it is a 'small' thing. They messed it up altogether & should have taken care of the customer."
We are genuinely sorry — both for the billing errors that started this situation and for the way the refund process was handled at the end. You were a loyal customer for over a year, and you deserved far better than what we put you through. You're absolutely right that we should have spoken with you directly before making any adjustment to your refund, especially when the original service error was on our end. That step was missed, and we own that completely. We wish you all the best in your move home. If there is any way to revisit the refund amount and close this chapter more fairly for you, please don't hesitate to contact us — we'd welcome that conversation.
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