Reputation Audit: Orkin

We're truly sorry your first impression of us fell so far short of the experience you deserved. A warm, patient, and welcoming voice should be the very first thing you encounter when you reach out to us — and clearly, that didn't happen here. We take this seriously, not as a complaint to manage, but as a real opportunity to do better. We'd genuinely welcome the chance to speak with you personally, understand what happened, and restore your confidence in us. Please reach out to our local branch manager directly — we'd love to make this right.

We hear you, and we want to be direct — what you're describing is something we take with the utmost seriousness. Being billed or contacted about services that were never performed is completely unacceptable, and we would never want any customer to feel pressured or misled. We'd like the opportunity to pull your account records and personally review every detail with you. This is not the kind of company we are, and if something went wrong on our end, we want to own it and correct it immediately. Please contact our customer care team directly so we can investigate this with the full attention it deserves.

Thank you so much for sharing this — it genuinely means a great deal to us. Butch and his team embody exactly the standard we hold ourselves to: show up, follow through, and treat every home like it matters. We know how frustrating it is to deal with a persistent pest problem while also navigating unreliable service, so we're especially glad we could step in and give you the confidence that things are moving in the right direction. We'll be sure to pass your kind words along to Butch personally. Thank you for trusting us — we're committed to seeing this through with you.