An independent look at Old Dominion Septic & Utilities, LLC's Google reputation in Richmond, VA.
"We had the best experience with Old Dominion Septic. They are a family run company and their crew is polite, professional and know their stuff. Peggy is so wonderful and was so responsive to my questions and when scheduling. I learned a lot and also how rain plays a huge role in when they can put a drain field in. So I had to be patient. Joey led the crew and bless him, he put up with me as I am a project manager by nature. He always gave me updates, listened to all my concerns (as putting a new tank and drain field in was totally new for me) and did the absolute best job. It was a big job and it went very smooth. Ive recommended them to everyone on my street and even keep in touch with them, great people. If you can love a septic company, you will love them."
This truly made our whole team smile — thank you so much for taking the time to share this. Peggy, Joey, and the entire crew pour their hearts into every job, and knowing that came through for you means everything to us. You were a wonderful client to work with, and your patience and curiosity made the project a genuine pleasure. We're honored by your recommendations to your neighbors and so glad to still be in touch. This is exactly why we do what we do. Thank you for trusting us with such a significant project — it was our privilege.
"Had them come out to snake out a sewer line. I was a work and my sister who is 76 showed them the toilet was. I have had this problem before you have to pull the toilet to run the snake. Short time later they said it was fixed. Paid them. I look at the toilet and to me it did not look like it was removed. The next day (Saturday before a major snow storm)it backed up, I call them and a answering service said they would call back. They never did. Had to call another company to come out on overtime. He pulled the toilet. The wax ring on the bottom was not replace and he did not think it was removed. He ran a snake down the sewer, cleared it, ran a camera down the line. I called th original company and asked for a refund and they were short and refused. They were cheaper but I guess you get what you pay for."
We're genuinely sorry for the experience you've described, and we want to be straightforward with you — this is not the standard of care we hold ourselves to, and it's not how we want any customer to feel, especially when you were relying on us during a stressful situation. The fact that you couldn't reach anyone when things went wrong the following day, and that your request for a refund was not handled with more care and respect, is something we take seriously. We would very much welcome the opportunity to speak with you directly, review what happened, and make this right. Please reach out to us personally — you deserve a proper resolution, not a dismissal.
"Well after buying home, that need some septic work, in June 2025. It is Sept 12 with this clown show not even coming once let alone doing anything. Always we will come next week for sure. Well I personally am getting in touch with the law firm on closing because they have already been paid and have not provided the service they were paid , over $14,000. So to make a LONG story short, absolutely do NOT use this joke of a company. The absolute VERY WORST SERVICE SINCE MOVING TO VA, from ANY company or business."
Daniel, we hear you, and we understand why you are frustrated — there are no words that adequately address what it feels like to have paid for a service in full and waited this long without resolution. Moving into a new home should be an exciting chapter, and we recognize that we have made it far more stressful than it should have been. We are not going to make excuses here. What we want to do is speak with you directly, today if possible, to give you a full and honest account of where things stand, and to work out a clear, committed path forward. You have every right to the service and communication you were promised. Please contact us directly so we can have that conversation and begin correcting this immediately.
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