An independent look at Mock Plumbing's Google reputation in Savannah, GA.
"Best Plumbing Contractor in Savannah! Good hearted and wholesome people treat you like family and stick together like no other company I've ever worked for."
Thank you so much for this — it genuinely means the world to our entire team. We work hard every day to build something worth being proud of, and hearing that the culture we've invested in comes through so clearly is the best kind of confirmation. We're grateful to have people like you as part of the Mock Plumbing family.
"If you are a commercial account watch out. They show up unannounced and bill you for 2 hours regardless of of whether they are there for 10 minutes or 1 hour. When I challenged the manager on this, he said that I needed to learn how service works. Our compressor froze up completely and the technician turned the unit off on the roof of our building and not inside at the thermostat so that they would have to return and charge us for another two hours just to turn it back on. Customer service from the manager Ricky was terrible."
Thank you for taking the time to share this, and I want to be direct with you — what you've described does not reflect how we intend to treat our commercial clients, and I'm genuinely sorry for the experience you had. Billing disputes should always be handled with patience and clarity, not dismissiveness, and the technician decision you mentioned regarding the thermostat shutoff is something we take seriously and want to look into thoroughly. We would very much appreciate the opportunity to speak with you personally, review the details of your visit, and make this right. Please reach out to us directly at your convenience — you deserve a straightforward conversation, not a runaround.
"Saw one of their employees littering from a company truck on the interstate, like come on man"
Minh, thank you for saying something — and we mean that sincerely. When our trucks are on the road, they represent everything we stand for, and littering is simply not something we're willing to overlook. If you're able to share any additional details about the date, time, or location, we would like to follow up internally. We hold our team to a high standard in the field and on the road, and we appreciate you holding us accountable.
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