An independent look at McDugald Steele Landscape Architects & Contractors's Google reputation in Houston, TX.
"I have a small garden area outside of my apartment that had to be totally redone after some major work disrupted our entire garden area. Our landscape architect, Adam, was very knowledgeable and conscientious as well as personable and easy to work with. I could see from the beginning that he could offer us some new fresh ideas that would give the garden a new look. I trusted him completely which turned out to be the wisest choice I could have made. The people doing the work all wore crisp starched uniforms and looked very professional. They were quick precise and neat. After living in Houston for 53 years, I am sure I have not worked with such a trustworthy and pleasant group of landscapers ever! Thank you all."
What a truly meaningful review to receive — thank you so much for taking the time to share this. After 53 years in Houston, your trust is something we hold in the highest regard, and we are so glad Adam and the entire crew made this project feel like it was in good hands from the very first conversation. Knowing that your garden has been beautifully restored after such a disruptive period brings us genuine joy. We will make sure Adam and the team hear your kind words — they have earned every one of them. We look forward to being here for you whenever the garden needs us next.
"The McDugald team is amazing. They have been creating beautiful landscaping for our home for over a decade and always have fresh creative plans. A pleasure to work with and look forward to every visit."
A decade of partnership — that means the world to us, and we mean that sincerely. Relationships like yours are the reason our team comes to work with such care and intention. We love that each visit still feels fresh and that there is always something new and beautiful to explore together. Thank you for your loyalty, your trust, and for welcoming us into your home season after season. We look forward to many more years of creating spaces you love.
"My experience is based on a phone call to them. I called and asked if they do a service and mid sentence without saying a word the receptionist transfers me. Then a man answers and says he isn't interested in my job because I am outside the loop. I can't speak to their actual work but the two persons I interacted with had terrible customer service."
We are genuinely sorry for the way that call was handled, and we appreciate you telling us directly. Being transferred mid-sentence without any acknowledgment — and then being turned away without warmth or explanation — is simply not the experience anyone deserves, and it is not the standard we hold ourselves to. You came to us with a need, and we failed at the most basic level: making you feel heard. We have taken this to heart internally. While we do serve a defined service area, there is never an acceptable reason to communicate that without courtesy and care. If you are open to it, we would welcome the opportunity to speak with you personally and make this right. Please reach out to us directly at your convenience — we would be grateful for the chance.
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