Reputation Radar

Reputation Audit: Mayfield Electric Co

An independent look at Mayfield Electric Co's Google reputation in Houston, TX.

3.8
Current rating
12
Google reviews
3
Unanswered

What's holding the rating back

Growth opportunities

Recommended review responses

5-star Defender Review (Anonymous) · 5 stars

"I would like anyone that may have read the review from an Erin Winek dated last year. She is the wife of a gentleman that used to work here and was let go. So let's face facts, she is scorned and thought it appropriate to take it out on Mayfield Electric, which has the best employees and best prices in town!!"

Recommended response

Thank you sincerely for standing up for our team — it truly means the world to us. We do our very best each day to serve our clients with integrity and treat every member of our crew with respect. We understand that not every working relationship ends the way everyone hopes, and we always wish those who move on nothing but the best. What we can speak to with confidence is the dedication of the team we have today and the standard of work we hold ourselves to. We're grateful for your loyalty and your voice.

23rd Group, LLC · 5 stars

"23rd Group has only had positive and personal experiences with Mayfield! They are so communicative and do everything they can to meet our needs and demands. During the Hurricane preparations they reached out to us asking if we needed assistance from them. Phenomenal employees and an honest company! Thank you all for everything!"

Recommended response

It is genuinely an honor to serve an organization like 23rd Group, and your words mean more to our team than we can easily put into words. Reaching out during hurricane preparations wasn't a business decision — it was simply the right thing to do, and we're glad we could be a steady presence during an uncertain time. Thank you for trusting us, for recognizing our team's efforts, and for taking the time to share your experience so openly. We look forward to continuing to earn that trust for years to come.

Anonymous 1-Star Reviewer · 1 stars

"Random fits of rage extremely, poor customer service. Terrible driving"

Recommended response

Thank you for taking the time to share this — we want to be straightforward with you: this is not a reflection of who we are or how we conduct ourselves, and we take it seriously. Safe, courteous driving and respectful communication are non-negotiable standards for everyone representing Mayfield Electric. We'd genuinely appreciate the opportunity to learn more about what you experienced so we can address it directly. Please reach out to us at your convenience — we're listening, and we're committed to making this right.

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