An independent look at Manchester RVA Dental's Google reputation in Richmond, VA.
"Dr Milan has completely changed my whole life with the smile he provided for me!!! I went from being so self conscious, embarrassed and hiding trying to smile all the time, too now…….you can't stop me from smiling!!! It has given me the confidence I lacked for so many years! Thank you from the bottom of my heart!"
This genuinely moved us to read — thank you so much for sharing something this personal. Knowing that you walk through the world now with that confidence and joy is exactly the reason Dr. Milan and our entire team show up every single day. Your smile is a privilege for us to be a part of. We are so grateful you trusted us with it.
"I've been going here for 9 years and every visit I am pleased. Dr. Milan is the best dentist in the RVA area. Very professional, outstanding work, and great staff. Smile 32 is my family."
Nine years — and the feeling is absolutely mutual. You are exactly the kind of patient that makes this practice feel like a true community rather than just a dental office. Thank you for your loyalty, your trust, and for calling us family. Dr. Milan and the entire team treasure that more than words can express. We will see you at your next visit!
"Went in this morning waited in the lobby for a hour. I finally go and ask the receptionist what was going on she told me and she was friendly, I go back into the lobby, Maybe 5 mins later another lady comes out I ask the same question, because I didn't want to go to the back and sit for another hour and the answer was rude and disrespectful so I respond the same way she answered me. I was then told by her I won't be seen, that's fine. This location was horrible I love midlothian staff. The doctor comes in and say I'm not allowed to talk to his staff like that etc, and your staff will not talk to me like that either. I'm a human just like she is respect needs to be given to be gave. Needless to say I will no longer be going back to these ppl. Rude and disrespectful."
We are truly sorry for how your morning unfolded, and we want you to know your feedback has been heard with full seriousness. Waiting an hour without a clear update is not the experience we intend for anyone who walks through our doors, and your expectation of being treated with basic human respect — regardless of the circumstances — is completely reasonable and fair. We fell short of that standard, and that is on us to correct. We would genuinely welcome the opportunity to speak with you privately so we can better understand what happened and make it right. Please reach out to our office manager directly at your convenience. You deserve care delivered with both clinical excellence and genuine dignity, and we hold ourselves accountable to that.
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