An independent look at Longhorn Electrical Services Inc's Google reputation in El Paso, TX.
"I would like to express my deepest gratitude to your organization for the kindness, compassion, and generosity shown to my family during such a difficult time following my husband's passing. Your support has meant more than words can fully convey. From the very beginning, your team demonstrated the highest level of professionalism, paired with genuine care and understanding. I would especially like to recognize Arlene, whose warmth and attentiveness truly stood out, as well as the entire staff who went above and beyond to support us. It is clear that your organization is made up of truly exceptional individuals, and I am sincerely thankful for everything you have done for my family during this hardship."
Thank you so deeply for taking the time to share this — your words mean the world to our entire team. It is one of the most meaningful things we can do as a company to show up with both skill and heart during life's most tender moments. Arlene and our staff will be genuinely moved to know that their care made a real difference for your family. We hold the trust you placed in us with the utmost respect, and we are honored to have been there for you. Please never hesitate to reach out — we are always here for you.
"Great service! So fast and friendly! I was honestly blown away. They were able to come out the same day that I called to fix my A/C! They had the problem fixed in 20 minutes."
We love hearing this — thank you so much! A broken A/C is never convenient, and getting you back to comfortable the same day is exactly the standard we hold ourselves to. We are glad our team was able to show up quickly and take care of things without any unnecessary delay. Your time matters, and we are grateful you gave us the chance to earn your trust. We look forward to being your go-to team whenever you need us next!
"Apart from bad service one of them, got in my way at an intersection on Zaragoza keep in mind I had the right away and he decided to turn while I'm coming at 40mph and worse thing I had my 6 year old son. So upset I had to stop hard and honk and he did not even care just went about his sorry life. Not a good picture for you all"
We are genuinely sorry — and frankly troubled — to read about this experience. The safety of your son and your family is not something we take lightly, and what you described at that intersection is completely unacceptable. Our vehicles on the road are a direct reflection of who we are as a company, and this falls far short of the standard we expect from every member of our team. We would very much appreciate the opportunity to speak with you directly so we can look into this fully. Please reach out to us at your earliest convenience — your concerns deserve our full attention, not just a reply.
Want every review answered like this, automatically? We handle it for $299/mo.
Get started