An independent look at LawnStarter - Houston's Google reputation in Houston, TX.
"Scheduled a lawn treatment for two weeks ahead March 6. After looking at my account, this company charged me on the February 24th. After calling to dispute transaction, the company said that the service was completed. Although I was home all day and never noticed anyone on my property. The first customer representative stated that a white flag would be posted on the lawn after service. Which I've never seen. The second customer representative stated that the company takes no confirmation photos after the service. It will take 72 hours to hear back regarding this dispute. This place is unprofessional and would not recommend it to anyone. If there was an option for 0 stars I would choose it."
Thank you for sharing this — and we mean that sincerely, because this experience falls well below the standard we hold ourselves to. Being charged before your scheduled date, receiving conflicting information from two of our representatives, and having no clear way to confirm the service was performed on your property — that's a breakdown on multiple fronts, and we take full ownership of that. We want to resolve this for you directly and make sure the billing dispute is handled with the urgency it deserves. Please reach out to us at your earliest convenience so we can speak with you personally, review exactly what happened, and ensure you're made whole. Your trust matters to us, and we'd like the opportunity to earn it back.
"Awesome and easy service to use, they even made sure to line me up with an another lawn care provider when the first one wasn't able to make it. My lawn looks great! Highly recommend this service."
This genuinely made our day — thank you! We know that when plans shift last minute, the last thing you want is to be left waiting. We're so glad our team was able to step in quickly and make sure your lawn got the attention it deserved. Hearing that it looks great is exactly the outcome we work toward every time. We truly appreciate you recommending us, and we look forward to keeping your lawn in top shape all season long.
"LawnStarter has been great – I needed someone to take care of my parents' lawn and backyard while they're out of town for a few months and it was surprisingly hard to get a hold of anyone in town. LawnStarter has been very responsive and timely and we've loved their service so far, especially Gabriel, our Pro. Highly recommend this company to anyone who needs help mowing, doing lawn work, etc!"
What a thoughtful thing to do for your parents — and we're so honored you trusted us with their home. We know how much peace of mind matters when you're caring for a property from a distance, and it means the world to hear that we've been able to provide that for your family. Gabriel is a true professional, and we'll make sure he knows how much his work is appreciated. Thank you for recommending us — we're here whenever your family needs us.
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