An independent look at Lawnscaping LLC's Google reputation in San Antonio, TX.
"Hired this company to build brick planter boxes. The work took 3 days and the cost was just shy of $6000. The planter boxes turned out very nice but after just a week the mortar was cracking and a spot had wash out. Called Mila to let her know we had a few repairs. She has missed two appts with no call to cancel or reschedule. Have sent pics of the issues text and email with no response. Amazing how fast the checks were cashed. I truly believe Mila had no plans of checking back."
Thank you for taking the time to share this, and we want to be straightforward with you — what you've described is not the standard of care we hold ourselves to, and we are genuinely sorry. Mortar issues appearing within a week of completion should have been met with an immediate site visit and a clear plan, not silence and missed appointments. That did not happen, and we own that fully. We would very much like the opportunity to make this right — not because it is the professional thing to do, but because you trusted us with a meaningful investment in your home and you deserve exactly what you paid for. Please reach out to us directly at your earliest convenience so we can schedule a repair visit and follow through the way we should have from the start. We are committed to earning back your confidence.
"I recently had Lawnscaping of SA (Mila Pilanco) landscape my backyard. She came by and listened to what I was imagining and gave me an estimate that day very quickly. The other landscape estimators I had spoken to told me it would be 5-7 days. Her estimate was very reasonable so we chose her company to redo our backyard. We had bushes we needed to remove and to bring our backyard some symmetry with rock gardens. Her crew came and were very courteous, friendly, professional and efficient. William, Rico, Israel and both Chris's answered every question and concern. They were extremely nice and polite. It took a little longer than estimated but they wanted to make it exactly how we had envisioned - so I didn't mind. It came out beautiful. I now look forward to looking out at my backyard and enjoying it. I would recommend this company. Planning for them to come back in the spring to spruce up my bushes."
This genuinely made our day — thank you so much for sharing it. Listening carefully before ever picking up a tool is something we feel strongly about, and we are so pleased that came through from the very first visit. William, Rico, Israel, and both Chris's are the heart of what we do, and knowing they made you feel heard and well cared for throughout the project means everything to us. We cannot wait to come back in the spring and keep your backyard looking exactly the way you envisioned it. Until then, please do not hesitate to reach out if you need anything at all.
"During 22-24 June 2020, Lawnscaping LLC did a fantastic job revitalizing our front yard. Mila, Lawnscaping LLC manager, took her time analyzing our outdated overgrown landscape and worked with us in stages. We developed great communication and respect for her knowledge of landscape architecture. We would usually succumb to her suggestions and ideas. It was an arduous task removing several red tip bushes, and redoing rock formation designs. The new plants and variety of different rocks colors and sizes gave the yard and our beautiful oak tree a different dimension to our house. The landscaping is beautiful, it's like something out of a magazine. We are enjoying everything about the final product. Mila and her crew were very efficient, polite, punctual and always cleaned up after the workday. If there was an issue or problem Mila or William, Mila's husband, were always quick to respond. We felt very comfortable working with Mila and her husband's crew and appreciated her honesty and integrity. We can't say enough about Lawnscaping LLC and the dream front yard. Photos are worth a thousand words. We will be doing the backyard soon. I highly recommend Lawnscaping LLC!!"
What a wonderful review to read — thank you so much for this, and for the trust you placed in us from start to finish. Working through a project in thoughtful stages, honoring your vision while offering our expertise, is exactly the kind of collaboration we love most. Hearing that your front yard now feels like something out of a magazine is the highest compliment we could receive. Mila, William, and the entire crew are so grateful for your kind words and for the warm working relationship we built together. We are already looking forward to bringing that same care and attention to your backyard — whenever you are ready, we will be here.
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