An independent look at Las Cruces Locksmith's Google reputation in El Paso, TX.
"I went in and was greeted promptly by a nice young man. Told him I needed a couple of key fob shells cut, told him I was going to take the circuit board out of the damaged one and he said he could do it if I wanted him to so I said 'go ahead.' Not only did he cut the two blank keys and put the old circuit board in the new fob. He handed me the keys and said 'It's free no charge'. I tried to pay but he continued to say 'no.' My experience was beyond words. Thank you for your service."
Thank you so much for sharing this — it truly means the world to us. That young man embodies exactly the spirit we strive to bring to every visit: skilled hands and a generous heart. We never want a customer to leave anything less than delighted, and it sounds like he made that happen in the most genuine way possible. We'll make sure he knows his kindness left a lasting impression. We look forward to being here for you whenever you need us again.
"Very disappointed in this shop, I called and asked about cutting key's for the 2019 Toyota I just bought used. The dealership only provided one key fob, when I handed her the key fob I asked for three keys then inquired about the cost of another Fob like the one I just handed her which she quoted 180 dollars programed, at no point did she mention that the keys she was cutting were not chipped as required to start the vehicle, she walked out to the vehicle and tried the keys in the door and said they were good to go again not mention they would not start the vehicle but only open the doors......35 dollars for three keys that will only get you in the car!........I called her this morning and asked her why she never mentioned that the keys needed to be chipped then programed? I hoped she would have at least offered a discount on the correct keys but she was unbothered by any of it......Valdes Locks cut me the correct key for 1/2 of what she quoted me for the same keys."
We are genuinely sorry for this experience, and we want to be direct with you: this should not have happened. When a customer comes to us with a vehicle that requires a transponder key, it is absolutely our responsibility to explain that distinction clearly — before any work is done and before any money changes hands. The fact that you left without that information, and then felt dismissed when you called back, falls short of the standard we hold ourselves to. We hear your frustration, and it is completely valid. We would welcome the opportunity to speak with you personally, make this right in a meaningful way, and ensure this becomes a turning point in how our team communicates with every customer going forward. Please reach out to us directly — your experience deserves a real resolution, not just an apology.
"Said they would be here shortly waiting 30 min called back to get an ETA said 5min waited another 20 called back Multiple times and no one ever answered. Got a call from one of the locks smiths saying they had the wrong address when I Literally gave it her and spelt it out. If they told be it would be an hour wait I would be understanding. As single mom not reliable here."
We are so sorry — this is not the experience anyone should have when they need help, and we can only imagine how stressful and disheartening it must have felt to be left waiting without clear answers. You were communicative, patient, and precise, and we did not meet you with the same level of care. That is on us, fully. A wrong address and unanswered calls during an already difficult moment is a failure we take seriously. We are reviewing how our dispatch and communication process works so that no one — especially a parent counting on us in a pinch — is ever left in that position again. If you are ever willing to give us another chance, please reach out directly and we will personally ensure your next experience reflects the reliability you deserve.
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