Reputation Audit: Keane Landscaping

Thank you so much for taking the time to share this — it genuinely means the world to our entire team. From the first call to the well installation, you trusted us with two of the most important milestones a homeowner can go through, and we did not take that lightly. Kevin loved working with you on the tree line design, and hearing that it's become a backyard sanctuary is exactly the outcome we work toward on every property. We're honored to be part of your new chapter and look forward to continuing the monthly care. Anytime you need us, we're just minutes away.

We are truly sorry for what you experienced, and we want to be direct: this fell short of everything we stand for. You hired us to protect your property ahead of a hard freeze, and we did not deliver on that promise — not in crew size, not in execution, and not in communication when it mattered most. That is unacceptable, and we take full responsibility. Disputing your bank claim was the wrong response to a situation that called for accountability, not defense. We would very much like the opportunity to speak with you personally, make this financially right, and understand where our process broke down so it never happens to another client. Please reach out to us directly — your experience deserves a real conversation, not a form response.

This made our day — thank you for sharing it so thoughtfully. Manny truly embodies the standard we hold for every project, and knowing his attention to detail gave you confidence from start to finish is exactly what we hope every client feels. The speed and quality your crew brought to the pool surround is a combination we work hard to protect, and it shows when a client notices. We are already looking forward to your next project, and we will absolutely make sure Manny is leading the charge. Welcome to the Keane family — it's great to have you here.