An independent look at Jay Electric's Google reputation in Houston, TX.
"They showed up on time but didn't install the GFCI outlets I provided, said my wires were too old. Later found one outlet wasn't grounded. They came back but I still don't feel 100% sure. Bought surge protectors myself."
Thank you for taking the time to share your experience with us — and for being so thorough in your account. You deserved a clearer conversation in the moment, and we regret that didn't happen. When our technicians encounter older wiring, there are times when a direct GFCI installation isn't the safest path forward without additional upstream work — but that reasoning should have been explained to you clearly, on-site, before any decisions were made. We also want to acknowledge your concern about the grounding check. Your instinct to follow up was absolutely the right call, and we're glad you did. We'd welcome the chance to revisit your kitchen at no charge, walk through our findings with you in plain language, and make sure you feel completely confident in the work. Please reach out to us directly — you deserve nothing less than full peace of mind in your own home.
"Nothing done to code. Left with a fire hazard. They pigtailed copper directly to aluminum wiring using noncompliant connectors. They pretend not to know you and don't provide invoices."
We take every word of this review seriously, and we want to respond with the honesty it deserves. Copper-to-aluminum connections are a genuine safety matter — they require AL-rated connectors and careful handling, and if that standard was not met on your project, that is something we want to investigate and make right without hesitation. We also hear your frustration about not receiving an invoice and feeling unrecognized when you reached out. No client should ever feel invisible after trusting us in their home. We'd ask that you contact us directly so we can pull our records, identify the crew involved, and arrange for a licensed inspection of the work at our expense. If there is a hazard present, we want to correct it — not dispute it. Your safety is not negotiable, and your trust, once broken, can only be rebuilt through action.
"Jay Electric Services did an excellent job hooking up generator main connection to our house Electric box right after Hurricane Beryl. They connected the AC to the generator and installed light fixtures. Professional, friendly, and quick."
It means a great deal to hear this, especially given the circumstances under which we met. After a hurricane, the priority is always getting families safe and comfortable as quickly as possible — and our team genuinely takes pride in showing up when it matters most. Connecting your generator, getting your AC running, and restoring your lighting in one visit is exactly the kind of work that reminds us why we do this. Thank you for welcoming us into your home during a stressful time, and for trusting us to get it right. We'd be honored to be your first call whenever you need us again.
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