An independent look at HTS Texas's Google reputation in Houston, TX.
"Saw them driving around Houston cutting ppl off on the interstate, swerving back and forth between lanes, just being so reckless and unsafe. I've never reviewed a company based on their driving but I couldn't believe anyone would drive like this much less in a company vehicle."
Thank you for bringing this to our attention — and we mean that sincerely. What you witnessed on the road does not reflect the standards we hold ourselves to, and we understand why it left such a troubling impression. The safety of our team and every person sharing the road with us is non-negotiable. We are taking your account seriously and will be reviewing this internally with our drivers. If you're open to sharing additional details such as the date, time, or vehicle description, please reach out to us directly so we can address this with the specific individual involved. We're grateful you took the time to speak up.
"Don't buy anything here, they will tell you whatever you want to hear just to make a sale, the parts are never the ones you ordered, and then they don't accept returns or exchanges for the correct ones, since they themselves don't even know which one is the correct you are looking for."
We are genuinely sorry for the experience you've described, and we want to be straightforward with you — this is not the standard of service we intend to deliver. Receiving the wrong parts is frustrating enough; being turned away without a resolution is simply unacceptable. We would very much like the opportunity to make this right for you personally. Please reach out to us directly and ask for a member of our customer care team — we will personally walk through your order, identify the correct parts, and ensure you leave with exactly what you need. Your satisfaction isn't a checkbox for us; it's the foundation of how we want to do business.
"No matter what you press when you call the main number, rest assured you will NOT be talking to anyone today (or any other day for that matter). Been trying to 2 weeks now. Neither my HVAC contractor or myself can reach them."
Two weeks without a response — we hear you, and we are truly sorry. There is no acceptable reason for a client and their contractor to be left without answers for that long, and we take full responsibility for that gap. We are actively working to improve our phone accessibility and ensure that reaching a real, knowledgeable person is never this difficult again. In the meantime, we want to connect with you right away. Please email us directly or reach out through our website so we can prioritize your inquiry personally. Your project matters, and we don't want another day to pass without getting you the support you deserve.
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