An independent look at Hercules Industries's Google reputation in El Paso, TX.
"I absolutely love the customer care/service I received. It was also great to buy a box of filters for under $40. Knowing that my house is better protected and then I have to spend so much money makes me feel better. I will definitely continue to return here for my AC filter needs."
Thank you so much for sharing this — it truly means the world to our team. Helping homeowners feel confident and comfortable without breaking the bank is exactly what we set out to do every single day. We look forward to being your trusted source for AC filters for many seasons to come. Welcome to the Hercules family!
"When they answer the phone you're placed on hold, not, how can I help you. No one comes back to take the call. Why must I have to take time out of my busy day to have to go in personally to get some information! Terrible customer service. The phone calls are also customers not just the ones that are there in front of you."
We sincerely appreciate you taking the time to share this, and we want you to know — you are absolutely right. Every person who reaches out to us, whether they walk through our doors or dial our number, deserves to be treated with the same respect and attentiveness. What you experienced fell short of the standard we hold ourselves to, and that is on us to fix. We are actively reviewing how our phones are handled to ensure no call goes unanswered or unacknowledged. We would genuinely welcome the opportunity to make this right — please reach out to us directly and ask for a manager. Your time is valuable, and we intend to honor that.
"Outstanding customer service Frank Nolasco went above and beyond to find a part we need for an old furnace. Frank is very professional and has an amazing attitude. We appreciate his hard work. I would highly recommend everyone to shop here. Also Frank Cabral the manager great customer service."
This review put smiles on all of our faces — especially Frank Nolasco's and Frank Cabral's. Going the extra mile to track down a part for an older furnace is exactly the kind of resourceful, dedicated service we take pride in. We will make sure both Franks know how much their efforts meant to you. Reviews like yours remind us why we do what we do. Thank you for your kind words and your recommendation — we look forward to serving you again whenever the need arises.
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