Reputation Audit: Harmony Electric Co., Inc.

Thank you for taking the time to share this in such detail — and for the generosity you showed in your original review, even while raising a legitimate concern. We hear you. Looking back at how this unfolded, we recognize that you deserved a clearer picture of our billing practices before the work began, not after the invoice arrived. That is on us, and we are sorry. We also regret that our previous response added frustration rather than resolution. That was not the experience we want anyone to walk away with, especially a customer who went out of their way to support a local business. We are actively reviewing how we communicate travel time, parts runs, and hourly billing at the start of every job so no future customer faces this same surprise. If you are ever open to a private conversation, we would welcome the chance to make this right in a way that feels genuine to you. We wish you well regardless.

This genuinely made our day — thank you. Raul and Jeremiah take real pride in showing up ready and doing the work right, so hearing that it shows means everything to us. And you touched on something we truly value: when a technician already knows your home, the whole experience is smoother for everyone. That kind of long-term trust is exactly what we build this business around. We look forward to being your first call for many years to come.

Wally, integrity and expertise — we could not ask for a higher compliment, and coming from you it carries real weight. Being a family business means we take every job personally, and reviews like yours remind us exactly why we do. Thank you for your trust and for taking a moment to share it. We are always here when you need us.