An independent look at Guerrero Mobile Mechanics's Google reputation in Dallas, TX.
"I have engaged their services on two separate occasions: once for brake repairs and once for a battery replacement. In each case, the service rendered was dependable and reasonably priced. The dispatcher was polite and kept me updated regarding the schedule. The mechanic exhibited professionalism and displayed respect."
Thank you so much for trusting us not once, but twice — that means the world to our team. Knowing that both your brake repair and battery replacement felt dependable and fairly priced is exactly the standard we hold ourselves to. We'll be sure to pass your kind words along to the dispatcher and mechanic who served you. Whenever your vehicle needs attention again, we're just a call away and always glad to help.
"I called with a straight forward question 'how much is the labor to put on brakes that I already have?' I was told to pay for a diagnostic test when I restated my need, I was told it's too small of a job and to call my local mechanic. This company is not what it advertised. It clearly lists brakes in its services offered. And there is no need to diagnose on that."
We are genuinely sorry for the frustration this experience caused, and we want to be straightforward with you — the response you received does not reflect the level of service we intend to deliver, nor the spirit of what we advertise. Brake installation is absolutely a service we offer, and a clear labor quote for customer-supplied parts is a completely reasonable request. We are taking your feedback directly to our intake team to ensure this kind of misdirection does not happen again. We would welcome the opportunity to make this right for you personally. Please reach out to us directly at your convenience — your time and your trust are worth protecting.
"The degree of convenience is unmatched. There is no requirement for towing or delays. Only experienced professionals will arrive at your location."
This is precisely why we do what we do — bringing skilled, professional service directly to you, so your day stays on track. We're grateful you took a moment to share your experience, and we look forward to being there whenever you need us next. Safe travels!
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