Reputation Radar

Reputation Audit: Growing Concern

An independent look at Growing Concern's Google reputation in El Paso, TX.

3.9
Current rating
35
Google reviews
3
Unanswered

What's holding the rating back

Growth opportunities

Recommended review responses

Reviewer 1 · 5 stars

"I called to have my lawn looked at as it was really looking bad. Brett came and spoke to me to give the lawn a diagnosis. He was very personable and helpful. A few days later they came and fertilized. I followed their instructions about watering after the application and by the very next day the yard was looking so much better. Now my lawn is lush and green. Would highly recommend them. I also appreciate that this is a local El Paso owned and operated business, and I like to support local business as often as possible. I will definitely be using their lawn care services again."

Recommended response

Thank you so much for sharing this — and for trusting us with your lawn! We'll make sure Brett hears this feedback directly; he takes genuine pride in taking the time to truly listen and diagnose before recommending a single thing. Knowing your yard went from struggling to lush and green is exactly the outcome we work toward with every visit. We're proud to be an El Paso-rooted business, and it means the world when our neighbors choose to support us. We look forward to being your lawn care partner for years to come!

Reviewer 2 · 5 stars

"If I could give them more stars I would. Jennifer, the horticulturalist gave me a lot of useful information over the phone. When they came out to investigate my plants they gave me even more. Even though they couldn't do anything for my boxwoods, the rep gave me tips on what I could do to try to save them as well as an issue with my grass. They didn't charge me at all and I highly recommend them and will use them myself in the future."

Recommended response

This truly made our day — thank you for taking the time to share it. Jennifer is a cornerstone of what we do here, and her commitment to giving honest, knowledgeable guidance — even when the answer isn't what a client was hoping for — reflects the standard we hold ourselves to. We believe you deserve real information, not just a sales visit, and we're glad that came through. We'll be here whenever you need us, and we genuinely look forward to earning your business again.

Reviewer 3 · 5 stars

"This Growing Concern is our local leader in grass, tree & shrub services. My stamp of approval is on this one for sure! The best part of this professional business is the ability to make a call to their office and speak to a qualified person about any plant & lawn issue. The customer service is A1TopNotch. Schedule your free estimate asap to have that turf your neighbors will be asking you about!"

Recommended response

We are genuinely humbled by your kind words and that well-earned stamp of approval! Accessibility matters deeply to us — knowing that when you call, a real, knowledgeable person picks up and gives you something useful is a standard we protect carefully. Thank you for encouraging your neighbors to reach out; we'd be honored to give their lawns, trees, and shrubs the same attentive care. Reviews like yours remind us exactly why we do this work.

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