An independent look at Goodhood of Fort Worth's Google reputation in Fort Worth, TX.
"The mechanic didn't do anything, just marked all my car problems as Recommended service ASAP! (EDIT: Yes it was a diagnostic appointment but by nothing I meant the actual report was only available for a single click that showed the real issues and afterwards the app incorrectly displayed everything on my car was broke except the windshield, my actual name is Robert Cassel) Thank you for the reply!"
Robert, thank you so much for taking the time to clarify and for being gracious enough to update your review — that genuinely means a lot to us. You've put your finger on something important: a diagnostic report should bring you clarity, not confusion. The fact that our app displayed everything as critically broken except your windshield is not the experience we want anyone to walk away with, and we're sorry it created unnecessary worry. Your feedback has been shared directly with our team so we can improve how that information is presented. If you'd ever like to walk through your report together and make sure you have a clear picture of your vehicle's actual health, we'd welcome that conversation. Thank you again, Robert — we're glad you reached out.
"I had high hopes based on their website but my experience with Goodhood of Fort Worth was very disappointing. The stafff was unresponsive and seemed uninterested in addressing my questions. i waited longer than expected for a simple service and when it was finally done, it felt rushed and incomplete. Communication was poor throughout the process, and i left feeling frustrated. I wouldn't recommend this place until they improve their customer service"
Thank you for sharing this with us, even though we know it wasn't easy to write. You came in with genuine confidence in us based on what our website promises, and we didn't hold up our end of that promise — that's on us, and we take it seriously. Long waits, unanswered questions, and a service that felt incomplete are not the standards we hold ourselves to, and we understand completely why you left frustrated. We would very much like the opportunity to make this right for you personally. If you're open to it, please reach out to us directly — we'd like to hear the full details of your visit and ensure you feel taken care of. Your experience will also be reviewed internally as part of how we continue to raise our bar. We're grateful for the honesty.
"I have been using Goodhood for around 3 months - no disappointment so far. The convenience is unbeatable and the prices are surprisingly fair."
Three months of trust — thank you, truly. Hearing that the convenience and value have held up consistently over time is exactly what we work toward every day. We don't take loyalty lightly, and we're honored you've made Goodhood part of how you care for your vehicle. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know. We're glad you're here.
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