An independent look at Gold Care Dental's Google reputation in Richmond, VA.
"I cannot began to express the GREAT experience I had. From the door the staff treated me with so much respect and kindness. The dental assistant was gentle, patient and thoughtful which set the tone for the dentist. Once the dentist arrived (quick wait time). She asked me why I was there and I expressed how I didn't like my crooked teeth. When I left, I had a beautiful smile displaying white straight teeth. I have not stopped smiling. I never experienced the care and kindness from any other dentist. It is a rare event for me to leave a review but I want any and everyone that reads reviews to trust this review. My experience was 'THE BOMB!!!'"
This truly made our day — thank you so much for taking the time to share something so personal and joyful. Knowing that you walked out of our doors feeling seen, cared for, and genuinely happy with your smile is exactly why our team comes to work every morning. We will absolutely pass your kind words along to your dental assistant and doctor — they will be so touched. Your smile deserves to be shown off, and we are honored we got to be part of that moment. We hope to see you again soon!
"Amazing experience. Dr. Touma is incredibly professional and kind, and the dental assistants are wonderful-they make you feel comfortable and at ease right away. The clerical staff keeps everything streamlined and is very accommodating with scheduling. They accept Medicaid as well as many other insurance plans, which is greatly appreciated, and they are also willing to work with you on payment plans if needed. Every concern I voiced was addressed thoughtfully. I would happily make the 1.5 hour drive from where I live to see them anytime."
A 1.5-hour drive is no small commitment, and the fact that you feel it is worth every mile means the world to us. Dr. Touma and the entire team — from our assistants to our front desk — genuinely care about making every visit feel personal and pressure-free. We also believe that quality dental care should be accessible to everyone, regardless of insurance or financial situation, and we are glad that came through in your experience. We will have a warm welcome ready for you every time you make that drive. Thank you for trusting us with your care.
"Patient chair faced the door. Door was wide open with I'm assuming hygienist coming and out. I asked for privacy and was told 'they're only assistants going down the hall'. Door was never closed. That isn't the half but the most disturbing as I was there for a full set of dentures."
Andrea, thank you for bringing this to our attention, and please know that we are genuinely sorry for how your visit made you feel. You came to us for something deeply personal, and you had every right to expect full privacy and dignity throughout that experience — no exceptions, no explanations. The response you received when you asked for the door to be closed fell far short of the standard of care we hold ourselves to, and that is not something we take lightly. We would very much like the opportunity to speak with you directly, listen fully to everything that happened, and make this right. Please reach out to us at your convenience — your comfort and trust matter to us, and we do not want this to be where your story with Gold Care Dental ends.
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