An independent look at Electricare Inc's Google reputation in Nashville, TN.
"I've used ElectriCare multiple times for my residential needs, and have been impressed. Great communication leading up to the date of service, arrived on schedule, professional demeanor, and work each time. I just had my HVAC die and replaced with a larger unit, and needed a panel upgrade, new wiring, and a disconnect box. Their bid was the lowest which was fantastic, but my choice to use them in reality was the professional service I'd received on their prior visits. I had no doubt work would be performed to high standards, and it was. Highly recommend!"
Thank you so much for taking the time to share this — and for the trust you've placed in us across multiple visits. A panel upgrade alongside a new HVAC installation is no small undertaking, and we're truly glad the experience reflected the standard our team works hard to uphold every day. Knowing that our communication, punctuality, and quality of work gave you confidence before the job even started means a great deal to us. We look forward to being your electrician of choice for many years to come.
"Jeff, Ben, and the whole team at Electricare went above and beyond to extend great service at a reasonable price after I went through a terrible experience with another contractor. They were professional, listened to my requests, and made sure to complete the work promptly and safely. I felt comfortable with trusting their expertise and customer service."
We're so grateful you found your way to us, and equally grateful that Jeff, Ben, and the team were able to turn a difficult experience into a positive one. Being trusted to step in and do right by you — especially after things had gone wrong elsewhere — is something we never take lightly. Listening carefully and working safely and promptly is simply who we aim to be. Thank you for welcoming us into your home and for the kind words. It was our privilege to serve you.
"January 20th, Steve came out to give me an estimate on some outside/garage electrical work. He explained that they were a week out on work orders but that he would email me an estimate. Three weeks later, I called the office and explained to the young lady that answered what was going on. She confirmed that it was Steve's account and that he would contact me that week. Well, I never heard anything from Steve, much less received an email with the estimate. I will NOT be recommending this company anytime soon."
We sincerely appreciate you sharing this, and we owe you a genuine apology — not a scripted one. What you experienced was not the standard of care we hold ourselves to, and there is no good reason you should have had to follow up twice without ever receiving a response. You gave us your time, your patience, and ultimately your trust, and we let all three down. We would very much like the opportunity to make this right. If you're open to it, please reach out to us directly at your convenience — we'd like to revisit your project personally and ensure you receive the attention you deserved from the very first visit.
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