An independent look at D.O.A. Pest Control LLC's Google reputation in San Antonio, TX.
"I called DOA Pest Control after a referral and spoke with a very helpful technician. He listened carefully, asked good questions about where we'd been seeing bites, and walked me through inexpensive, practical steps I could try myself first as they likely don't service our particular problem. He explained how everything works, what I might and might not do — and was clear about when it would make sense to call a pro. His guidance saved me time and money and made me feel less panicked; as he said, 'I'm just trying to help you… without spending a lot of money.' I appreciated his straightforward, caring approach and will call back if the problem turns out to be fleas or if DIY measures don't work. Highly recommend for thoughtful, cost-conscious advice!!!!!"
Thank you so much for taking the time to share this — it truly means the world to us. Guiding you toward the most practical solution, even when that means pointing you toward a DIY approach first, is exactly how we believe pest control should work. Our goal has always been to be the kind of company you can call for honest advice, not just a service call. We look forward to being here for you if those fleas decide to make themselves at home, and we're grateful for the referral that brought you to us in the first place.
"Illegally parked in fire lane for over 20 min at the HEB st 1604/281. Unsafe,unprofessional. Wife and I choking on fumes as we filled up our 5 gallon water for the week. Truck there from the time we walked into the store until the time we left."
We sincerely appreciate you bringing this to our attention, and we want to be straightforward: this is not the standard we hold ourselves to. Parking in a fire lane — regardless of circumstance — is unacceptable, and we understand how disruptive and uncomfortable that experience was for you and your wife. We take incidents involving our vehicles and our team members seriously, and this has been addressed internally. We're sorry we put you in that position. Thank you for holding us accountable.
"Poor service not even worth trying worst customer service lady who answer phone is very rude. Do not even try to go there. Very unprofessional. They are there to take you money and not return anything back. there are lot better companies out there. we thought its a local business we should support them but its not worth supporting them."
We are genuinely sorry your experience fell so far short of what you deserved, especially when you came to us with the intention of supporting a local business. That kind of goodwill means a great deal, and we clearly did not honor it the way we should have. The experience you described with our phone staff is something we take seriously — every conversation is an opportunity to make someone feel heard and respected, and it sounds like we missed that entirely. We would welcome the chance to speak with you directly if you're ever open to it. You deserved better, and we hope to earn back that trust.
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