An independent look at Critter Control's Google reputation in Houston, TX.
"Started communicating with Mr Fleming April 10th about squirrels in the attic. He was able to come out on April 13th for an assessment that we ended up paying around $1,200 so they can lock us in. Since then we have had multiple cancellations plus partial completion. Squirrels are now back in the attic as of May 10th. Home Team Pest Defense recommended them to us and they will be hearing from me as well. Very disappointed and would absolutely never recommend. Awful communication and multiple cancellations have been the biggest failures."
Thank you for taking the time to share this, and please know we do not take your words lightly. What you have described — the cancellations, the incomplete work, and the squirrels returning — is simply not the standard of care we hold ourselves to, and we are genuinely sorry this has been your experience. You trusted us with your home, and we fell short of honoring that trust. We would very much like the opportunity to speak with you directly, make this right in a meaningful way, and ensure your home is properly protected before another day passes. Please reach out to our office at your earliest convenience so we can personally oversee a resolution. Your patience through this has been more than we deserved, and we want to earn it back.
"They came out promptly; assessed the situation, cause and damage by squirrels in the attic! Gave a solution and cost on the spot; upon my approval they immediately scheduled the Technician to complete the work! I am extremely satisfied with their service!"
Thank you so much — this is exactly the experience we strive to deliver every single time. Prompt, transparent, and thorough service is what our team works hard to provide, and hearing that it came through clearly for you means a great deal to us. We will be sure to pass your kind words along to the team who served you. If you ever need us again or have a neighbor facing a similar situation, we would be honored to help. Thank you for welcoming us into your home.
"Do not use their services. It is a scam. I had no experience with Rodents, and when I called Clitter Control to come and deal with the rodents in my home attic, the sales person came over with binoculars and a Lazer pointer. After inspecting the roof using the binoculars and without even going on the roof, he said that I have more than 40 entry point that he can identify. And after inspecting the attic, he started telling me that I have an infestation of rodents and that we might have dozens up there. He sent me an offer for $5,400 to get rid of the infestation by sealing the entry points using cement and by installing traps and an exit only door. When I questioned the amount, he explained that they will need to come and spend multiple days with a big crew to close the entry points. Based on that information, and not knowing much about rodents, I accepted to move forward. I did the initial 50% down payment. My issue with the company began when the big crew of 2 technician came out for 3 hours and finished the job. The Technician was very honest and said that there was 4 entry point on the roof that he found. So instead of 40, and multiple days of work, they finished the job in 3 hours. They also did a horrible job painting over the cement at the front of the house. I would have never agreed to amount if they were honest with me about the amount of work and size of the job. I called, emailed, and complained about all that, but instead of addressing those issues, they charged my credit card the full amount without my approval. They even charged me for work that was not done. They were supposed to clean, sanitize and install traps outside the house. Until this point, no one has called me to address those issues, even after sending one of their area managers an email with pictures."
We are truly sorry — and we want to be direct with you: what you have described deserves a thorough and honest response, not silence. The discrepancy between the initial assessment and the actual scope of work completed, the quality of the finish work at your home, and the charges applied without your authorization are all matters we take with the utmost seriousness. None of that reflects the integrity we expect from our team. You reached out through every appropriate channel and were left waiting — that failure of follow-through is unacceptable, and we own that completely. We would like to personally connect with you as soon as possible to review your file in full, address the billing concerns directly, and ensure that any unfinished services are either properly completed or appropriately refunded. You came to us in good faith, and you deserved transparency and respect at every step. We want the chance to demonstrate that, even now.
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