An independent look at Converse Locksmith Pros's Google reputation in San Antonio, TX.
"I'm in the service industry and understand charging a fair rate for good service but what they cahrged is rediculous. I called them at 7:45 this morning. Got a call back at 7:51 letting me know tech was on the way and would be there in 15-20 mins. Was at my house for less than 15 mins, introducing himself to my wife to collecting money. He told me it was $120 for the drive and $190 for unlock the car plus tax, so over $300. He said that it was because it was before normal start time. They never said a word on this. Unless they figure something out on pricing I deffently would not recommend them."
Thank you for taking the time to share this — and for being straightforward about it. We have genuine respect for others in the service industry, which is exactly why your feedback lands with weight. You deserved to know about our early-morning rate before our technician ever pulled out of the driveway, and that simply did not happen. That is on us, not on you. We are reviewing how our dispatch team communicates pricing at the time of booking so that no future customer is caught off guard the way you were. If you are open to a conversation, we would welcome the opportunity to make this right. Please reach out to us directly — your experience is already helping us do better.
"Great worker amazing hospitality definitely should book with them"
This truly made our day — thank you! Our technicians take real pride in showing up not just with the right tools, but with the right attitude, and it means the world to hear that came through during your visit. We appreciate you trusting us and taking a moment to share your experience. Whenever you need us again, we will be here.
"I didn't use their service because the person who answered the phone was rude."
We are truly sorry this was your first impression of us — it should never have been. Every person who calls us deserves to feel heard and respected from the very first hello, and it sounds like we fell well short of that standard. We take this seriously and are addressing it directly with our team. We understand if you chose to go elsewhere, and we do not blame you. But if you ever find yourself in need of a locksmith again, we hope you will give us the chance to show you the experience you deserved from the start.
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