An independent look at Cloud Roofing Company's Google reputation in San Antonio, TX.
"I had Cloud Roofing replace my roof in 2016 and had a roof leak that Cloud assured me was fixed. This past week I had the roof replaced due to the hailstorm in 2025 by a different company, guess what they found? 10 years of a leak that Cloud was paid to fix during their roof install back in 2016. The roofing company I used for my current roof didn't say anything bad about Cloud, he simply said if Cloud would've removed the old laminate instead of being lazy and putting down new laminate over the old the leaks would have been found. I pulled out my Cloud receipt from 2016 and Cloud charged for the removal but only removed the shingles. This review will be the first Cloud Roofing hears of my problem, the next contact they receive will be from my attorney."
Thank you for taking the time to share this, and please know we are reading every word with the seriousness it deserves. What you've described — a decade of a hidden leak and a discrepancy between what was billed and what was performed — is not something we can or would dismiss. This is not the standard we hold ourselves to, and we understand completely why you are frustrated and seeking legal counsel. We would very much like the opportunity to speak with you directly before this goes further, not to deflect responsibility, but because we want to understand exactly what happened and make it right if we can. Please reach out to us privately at your discretion. We are here, we are listening, and we take this seriously.
"We've had Cloud do our roofing work for the past 20+ years, including two complete replacements. They once again did an amazing job, complete cleanup, and threw in a couple little extras on top of all that. DavidS was a great person to work with on all the estimates, coordination, etc. and handled everything perfectly. You may be able to get cheaper, but you aren't going to get better. THIS is the company you need to have do any of your roofing work."
Twenty-plus years of trust is something we never take for granted, and hearing that we've continued to earn it means the world to our entire team. Thank you for the kind words about David — he truly leads every project with care and precision, and we'll make sure he sees this. Customers like you are the reason we hold ourselves to such a high standard, and we look forward to being your roofer for the next twenty years and beyond.
"Cloud Roofing did an outstanding job. I first used Cloud 18 years ago and they were my first choice when i needed to replace my roof due to Hail damage. The installers were courteous, professional, and cleaned up after themselves. The estimate and contract process is straight forward with no gimmicks or hidden charges. They delivered on everything and more that they promised. I trusted them to put another quality roof on my house and it looks great."
Coming back to us after 18 years is one of the finest compliments a customer can give, and we are so glad your new roof reflects the trust you placed in us. Your mention of our straightforward process and honest pricing is something we work hard to uphold on every single job — no surprises, no shortcuts, just solid work and clear communication. Thank you for welcoming us back onto your home. It looks great because you deserved nothing less.
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