An independent look at Charlotte Locksmith Service LLC's Google reputation in Charlotte, NC.
"Great and helpful service! Someone came right out and helped my mom with being locked out of her house even though it was very late at night. We were both surprised someone came out that fast. I definitely recommend!"
Thank you so much for trusting us during what I imagine was a stressful late-night situation — for both you and your mom. Knowing our team arrived quickly and gave her peace of mind means a great deal to us. We truly appreciate your recommendation and hope neither of you ever needs us again, but we'll absolutely be here if you do.
"Nathanial came out in less than 50 mins early in the morning to help me get back into my residence after a simple mistake of locking myself out of the house headed to work. Very professional and good for pricing. Thank you!"
We'll make sure Nathanial hears this — he'll be glad to know he helped you start your morning on the right foot despite the rocky beginning. Early calls aren't always easy, and he showed up with professionalism and care. Thank you for taking a moment to share your experience. We're proud to have him on our team.
"My experience in the beginning was very good very Nice people came out fairly quick once they left and the key did not work. I have called back every day since and it's been over a week now every time I call they keep saying someone someone's gonna call me back. No one ever calls me back every time I asked to speak to management they tell me that they're not available. And all I simply wanted was the key that I paid $80 for was to work. I know some people $80 isn't much but for someone like me $80 is a lot, especially for something that doesn't work."
We owe you a sincere and direct apology — not a scripted one. You paid for something that didn't work, you followed up every single day with patience and good faith, and we let you down at every turn. That is not the standard we hold ourselves to, and we are deeply sorry. Eighty dollars represents real value, and more importantly, you deserved to be heard and helped far sooner than this. Please reach out to us directly so that a member of our leadership team — not a callback promise — can personally resolve this for you today. This will not be left unaddressed.
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