An independent look at Blanco Electric LTD. CO. (BELCO)'s Google reputation in Houston, TX.
"Belco used to do good work on our commercial properties but lately the work has gone downhill. They billed us extremely high charges for little or no work performed. We had to take them off our vendor list. Will not use them again."
Thank you for sharing this — and for the years you trusted BELCO with your commercial properties. That history matters deeply to us, and we do not take it lightly that your experience has recently fallen short of the standard we built that relationship on. Concerns about billing and workmanship quality deserve a direct, honest conversation, not a form response. We would sincerely welcome the opportunity to review the specific invoices and work orders in question with you. Please reach out to us directly at your convenience — we are committed to understanding exactly what went wrong and to making it right.
"This company and the entire team are simply incredible. I have been a property manager for 25 years and I can positively tell you their customer service sets them apart from everyone else. They are always willing to go the extra mile which is unheard of nowadays."
Twenty-five years in property management means your perspective carries real weight, and we are genuinely honored by your words. Going the extra mile is not a policy for us — it is simply how we believe people deserve to be treated. Thank you for taking the time to recognize our team. Reviews like yours remind us every day why we do this work, and they inspire us to bring that same dedication to every client we serve.
"We paid them to fix our sign and it never worked. They are not good. I called and called but they never addressed the issue. When I was booking the appointment they returned my calls quickly. I'm very disappointed with their service."
We are truly sorry — what you have described is not the experience we want anyone to walk away with, and we understand your frustration completely. You paid for a working sign, and you deserved exactly that, along with someone who picked up the phone when you needed answers. The gap between how quickly we responded before your appointment and how we handled things afterward is something we take seriously and are actively working to correct. Please reach out to us directly so we can revisit your service and make this right. You have already been patient enough — we do not want to ask for more of it without showing you we mean what we say.
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