An independent look at Bayshore Plumbing Inc's Google reputation in Tampa, FL.
"Jeremy came out to assess some issues we were having with the kitchen sink and our lack of consistent hot water. He was able to fix the kitchen sink and diagnose our water heater issue very quickly. Very responsive to all of my questions about future work + install of water softener. He is definitely a very straightforward genuine guy, he is not trying to sell you stuff you don't need. Definitely recommend him!"
Thank you so much for taking the time to share this — it genuinely means a great deal to us. Jeremy approaches every visit the way he'd want a plumber to show up at his own home: honest, thorough, and focused on what you actually need. We're glad the kitchen sink is back in working order and that you have a clear path forward on the water heater and softener. Whenever you're ready for the next step, we'll be right here. Thank you for recommending us — it's the highest compliment we can receive.
"Business began from a referral, initial interaction was great. We brought Bayshore Plumbing in to replace a chlorinator for our well system after our other one stopped working and replacement parts could not be located. They researched and found another chlorinator, and in September replaced and we thought everything was good as we had a 1 year warranty. I personally check and add chlorine as needed, screw off the cap, easy you think…apparently not. There is a 2 part process to removing the lid that no one at Bayshore informed us of. Fast forward to February and the lid started leaking. Bayshore came out couldn't find a replacement readily available, so they did a patch until the part could be found. One month later still no call, we call and they order the part. Today they came to fix the lid, replace the o-ring and charged over $300. I spoke directly with Jeremy, the owner, who is personally known to the party that referred me to Bayshore. He, Jeremy, was condescending telling me that Vitron wouldn't warranty because the person checking the chlorinator didn't know what they were doing. That is correct, that was me and I was not shown or given any materials at install to know any different. He still charged me for 1 hour service fee and the part. According to him, that's a deal as he should be charging for 2 one hour service calls. So much for a warranty and make sure you get the proper training and owner handbooks when they install something otherwise you may be on the hook for replacement. Two stars because initial interactions were positive, Alex the plumber who was here was courteous and respectful, however today's interactions with Jeremy was not how a business owner should treat customers."
Thank you for sharing this so candidly — and we want you to know this feedback has been received with genuine reflection, not defensiveness. You trusted us based on a personal referral, and the experience you had when things got difficult fell short of what that trust deserved. That is on us. You were never shown the two-step lid removal process at installation, and that is a gap in our handoff process that we are actively addressing. Every customer deserves to leave an installation visit feeling fully informed and equipped — full stop. The delays in follow-up communication were also unacceptable, and we understand how frustrating it is to be the one making the calls when we should have been making them first. We would very much welcome the opportunity to speak with you privately to see what we can do to make this right. Please reach out to us directly at your convenience — you deserve a resolution that reflects the kind of company we truly want to be.
"I called Bayshore Plumbing the Monday after Hurricane Helene looking for a gas plumber. They were recommended by Peoples Gas Company, my gas provider. Alex came out a few days later as my house was flooded due to Helene. He was excellent! He was very thorough, checked all of our gas appliances, made recommendations and wrote a report for our claims adjustor since two of our gas appliances were damaged. Bayshore Plumbing was a pleasure to deal with in a time of great stress! Thank you Alex and Helene Plumbing!"
We are so glad Alex was able to be there for you during what was truly one of the most difficult weeks imaginable. When Peoples Gas trusted us to show up for their customers in the aftermath of Helene, we took that responsibility seriously — and Alex exemplifies exactly the kind of care and professionalism we want every client to experience, especially in moments of crisis. We hope your home is well on its way to recovery, and please don't hesitate to reach out if there is anything further we can do to support you through the process. Thank you for the kind words and for trusting Bayshore Plumbing when it mattered most.
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