An independent look at Apple Pest Control's Google reputation in Houston, TX.
"The 1 star reviews do not LIE. This pest control place contracts with my apartment complex because my apartment complex is cheap and cannot afford a reputable company. I am currently dealing with a mild roach infestation. Apple has repeatedly put down gel bait that I can purchase on my own at the pest store..."
Thank you for taking the time to share this in such detail — we mean that sincerely, not as a formality. What you've described falls well short of the standard of care we hold ourselves to, and we are genuinely sorry for the frustration, stress, and lack of resolution you've experienced. Every resident deserves to be spoken to directly, kept informed of the treatment plan, and seen as the customer — not a secondary contact. That clearly did not happen here, and we take full responsibility for that gap. The concern about treatment approach is also something we want to address honestly: gel bait is one tool in a broader protocol, and when an infestation persists or worsens, our obligation is to escalate — not repeat the same step. We would very much like to speak with you personally to understand the full scope of what occurred and make this right. Please reach out to us directly at your convenience. Your experience will not be set aside.
"They will return if necessary until the customer is satisfied. Greatly appreciated by this resident."
This truly means a great deal to us — thank you for sharing it. Standing behind our work until you feel completely at ease in your home is exactly the commitment we make to every resident we serve. We're so glad that came through for you, and we appreciate you taking a moment to let us know. It keeps us motivated to bring that same dedication to every door we walk through.
"Alfredo is Very knowledgeable in what he does and excellent at communicating with the office staff while completing his work. I'm very grateful I made the switch from my previous pest control company to Apple Pest Control. Thank you, Alfredo — from the Crawfords."
The Crawfords, thank you so much — this made our day, and we know it will make Alfredo's as well. He brings exactly the kind of knowledge, care, and communication that we want every one of our customers to experience, and your kind words are a wonderful reflection of that. We're honored you made the switch and thrilled to have earned your trust. We look forward to continuing to take great care of your home for years to come.
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