Reputation Radar

Reputation Audit: Air Conditioning Specialists

An independent look at Air Conditioning Specialists's Google reputation in Austin, TX.

4
Current rating
20
Google reviews
3
Unanswered

What's holding the rating back

Growth opportunities

Recommended review responses

First Reviewer (Heater Inspection) · 5 stars

"Just had my heater checked out for our cooler weather. Nic was the service person. He was friendly, informative. This is the second time I have used them. I highly recommend Air Conditioning Specialist."

Recommended response

Thank you so much for taking a moment to share your experience — and for trusting us with your home a second time. That means the world to our team. Nic truly embodies the kind of care and thoroughness we strive to bring to every visit, and we'll make sure he knows you said so. We look forward to being your go-to comfort team for many seasons ahead. Welcome back, always.

Lee Rogers · 5 stars

"This was the best service experience my wife and I have had in years!!! Yesterday our air conditioner in our home stopped cooling. I called the firm we had used previously - they explained our compressor was worn out and a complete new system was needed. There recommendation was a $21,000 replacement... Our total bill for the service and signing up for the maintenance program was a bit under $300 - verses the previous bid of $21,000 from the first firm we contacted."

Recommended response

Lee, thank you for sharing your experience so openly and thoroughly — this is exactly the kind of outcome our team shows up every day to deliver. We believe every homeowner deserves an honest assessment and a clear explanation, not just a price tag. We're so glad Dave and the team were able to restore your comfort quickly and give you the full picture. Your trust means everything to us, and we're honored to welcome you and your wife into our maintenance family. We'll take excellent care of you at Towers of Town Lake.

Third Reviewer (First-Time Customer, July Heat) · 5 stars

"Our first experience with this company came as a result of our failed air conditioning one hot July day. I called them and said we were new customers and even though they had many no a/c calls to handle they made it to us late in the morning that same day. They repaired our unit and have been servicing our equipment ever since."

Recommended response

What a wonderful review to receive — thank you for your kindness and your continued trust over the years. We remember how demanding those high-summer days can be, and we're proud that our team made time for you even then. That's a commitment we take seriously, whether it's your first call or your fiftieth. We're grateful to be part of keeping your home comfortable, and we look forward to every visit ahead.

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