An independent look at 1800 Emergency Dentist San Antonio 24 Hour's Google reputation in San Antonio, TX.
"How can google not Fix this? This is my second post, but I repeat this is an Emergency Dental office. I have had people in horrific pain needing help come here confused and worried. My question is this are the people calling this number giving any personal information to the fraudulent company and if they are and google will not deactivate this listing. Is google liable for any aspect of identity theft and financial loss. Google policy stated that any fake review will be taken down. That being said anybody that put 5 stars the post should be taken down and possibly investigated."
Thank you for raising these concerns — and for doing so with such care for others who may be in pain and vulnerable. We understand how deeply alarming it is to question whether a listing like ours is trustworthy, especially when people are reaching out during genuine emergencies. We want to be absolutely clear: we take the integrity of our listing and the safety of every person who contacts us with the utmost seriousness. If you have encountered activity that feels fraudulent or deceptive, we would genuinely welcome the opportunity to speak with you directly so we can investigate and take action. Our patients deserve complete confidence that they are in safe, caring hands from the very first call. Please reach out to us at your earliest convenience — your concerns matter to us deeply.
"It seems like going the extra mile for the patient is merely business as usual at 1800 Emergency Dentist San Antonio 24 Hour. For this reason, among others, I'm convinced this is the top emergency dental center in the area. I can count on them to provide truly excellent services, no matter the reason for my visit."
Thank you so much for these incredibly kind words — they genuinely mean the world to our team. Going the extra mile for our patients is not a policy here; it is a personal commitment we hold ourselves to every single day. Knowing that you feel you can count on us, regardless of what brings you in, is exactly the standard we strive to uphold. We look forward to continuing to be the practice you trust when it matters most.
"It says 24 seven but they literally were not open as whenever I tried calling the phone number. The phone number kept hanging up absolutely horrible experience because this was an emergency and we had to go find another dentist absolutely horrible experience."
We are truly sorry for the distress you experienced — being in a dental emergency and not being able to reach us is an unacceptable failure, and we do not take that lightly. You placed your trust in our 24/7 commitment during one of the most uncomfortable moments imaginable, and we let you down. Please know this is not the standard we hold ourselves to, and we are actively reviewing our phone system and after-hours protocols to ensure this does not happen to anyone else. We would very much like to make this right with you personally. If you are open to it, please contact us directly — your experience deserves a proper resolution, not just an apology.
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